Standalone Apps for Patient and Care Teams
athenaWell is an untethered care management services that coordinate care inside & outside the network by creating the source of truth for the care plan, integrating with our partners, and allow patients and care teams to coordinate through delightful apps.
Research
Resonance testing
Resonance testing: I conducted 5 Interviews with various backgrounds. One of the users currently uses the Patient IO product and is considered a "Power User". We also used coworkers for additional feedback. I used a rapid prototype to present my initial Care Plan landing page, where I controlled the screen. I briefly ran through each section, allowing the person to given open feedback.
Findings
User Interface: In general all users were happy with the user interface and styling.
Care Team Section: Users found the ability to contact their Doctors very useful. Several users were excited about the Video Chat section.
Timeline: Users were confused about what the Timeline means. Several users looked at it as a notes section.
Education Section: All users liked the idea of having related Education Content assigned to their specific health concerns.
Goal Charts: Users found the Goals section to be very beneficial. A couple of users mentioned syncing their wearable devices, which will be a future feature using the Validic.
Patient Task Section: All users found the task header with Date scroller beneficial. All users found the progress heart motivating.
Care Plan (Health Concern) Tabs: I had an assumption that the separating Care Plans into multiple tabs would be confusing. My findings were that patient did like the Care Plans in separate sections.
Patient Personas
Healthy
Healthy patients tend to visit the doctor twice a year for general checkups. They usually don’t take prescribed medicines but do engage in a daily OTC vitamin regiment. They have a genuine interest in tracking aspects of their health and performance. In tune with the latest tech trends, they enjoy sharing their data with friends and keeping track of things like sleep quality, meals, step count and exercise routines.
Values
Tracking sleep, food and exercise data
Staying connected with friends and family
Goals
Communication with medical staff (care team)
Target risk factors that underlie the chronic diseases
Complete assigned tasks
Locate / Lookup providers
Appointment reminders
Prescription refills
Drug / medical information
Emergency information
Pain
Patients can be classified as ‘Rising Risk’ for an extended period of time, making it difficult to really understand when to intervene
Motivating and changing the patient behavior in regards to areas of improvement (eg. diet and exercise)
Rising Risk
Rising risk patients have chronic conditions but may not have had a major health event. They tend to visit the doctor more frequently to keep tabs on their chronic conditions. They also tend to be more interested in lifestyle changes and newfound restrictions which can be a major source of frustration.
Values
Reduce use of costly services
Avoid crossing into the High-risk category
Goals
Communication with medical staff (care team)
Target risk factors that underlie the chronic diseases
Complete assigned tasks
Locate / Lookup providers
Appointment reminders
Prescription refills
Drug / medical information
Emergency information
Pain
Patients can be classified as ‘Rising Risk’ for an extended period of time, making it difficult to really understand when to intervene
Motivating and changing the patient behavior in regards to areas of improvement (eg. diet and exercise)
High Risk
High-risk patients are known in the system on a first-name basis. Their quality of life is usually at an all-time low and facing mounting medical bills and procedures. Sharing info b/w specialists requires multiple phone calls. Their dining room tables are covered in medications and care guides. And they have no one to turn to for help when they are alone and need access to their healthcare the most.
Values
Reduce use of costly services
Improve patient experience
Goals
Communication with medical staff
Complete assigned tasks
Sharing care plan with family / friends / nurse
Appointment reminders
Prescription refills
Drug / medical information
Emergency information
Pain
Creation of an eco system of care for the patient (care managers, external care organizations etc.)
Creation of a comprehensive care plan and improving implementation of prescribed treatment regimens
Care Management Services That Span The Network
Untethered Coordinated Care
Source of truth for creating, sharing, and collaborating patient-centric care plans across the network.
Internal: Clinicals + Population Health
External: Epocrates + MDP
Meets Regulatory Guidelines
Problems
Supports identifying and sharing of problems.
SNOWMED
Unstructured Strings
Goals & Outcomes
Supports sharing and tracking of goals.
Vitals (LOINC)
Unstructured Strings
Interventions
Supports the creation, assignment, and tracking of care events.
Orders (SNOMED)
Structured Tasks (aWell Content Services)
Unstructured Tasks (Strings)
Assignable to both patients & care teams to enable collaborative care across the network.
Content Services For Patients & Care Teams
For Patient & Care Teams
Assessments & Surveys
Clinical Pathways
Patient Programs
Discharge Management
Distributor Publishing
Globally managed
Customer-only
Queryable Over API
Title & Content
Category Tags
SNOMED, ICD-10
Premium Partners for Content
Mayo Clinic
NIH
epocrates
Automation Services To Drive Efficiency & Engagement
Apollo Chat Bot
Reactive Messaging with Event Driven AI Assistance
Wearable Data Streams
Over 200+ direct device integrations using Validic authorizing access to personal health data from devices and apps, daily activity and biometric information are captured, standardized, and delivered into your system. You can then control how the data is displayed, analyzed, and shared.
Examples (Apple Health, FitBit, WiThings, iHealth Labs)
Automation Engine
Workflow automation for care managers
IFTTT editor for authoring
Standalone Apps for Care Teams To Collaborate
Regularly offer at least one alternative to traditional office visits to increase access to care team and clinicians in a way that best meets the needs of the population, such as e-visits, phone visits, group visits, home visits, alternate location visits (e.g., senior centers and assisted living centers), and/or expanded hours in early mornings, evenings, and weekends.
Use a plan of care centered on patient’s actions and support needs in management of chronic conditions for patients receiving longitudinal care management.
Patient Tasks
Our systems currently support a multitude of task types.
Description
Tasks are split out by day. Once a patient lands on their health concern, they will have a clear indication of tasks that they need to complete each day. To access the detailed view, the patient will click on the task card.
With a few exceptions, a patient will have the option to skip tasks. In order to skip a task we require the patient to enter a note informing the care team why they skipped the task.
Numeric Tasks
Type / Format:
Number (Integer / Decimal)
Heart Rate (bpm)
Blood Pressure (mmHg)
Body Weight (lb / kg)
Glucose (mg/dL)
Oxygen Saturation (SpO2)
Water Hydration (oz / ml)
Temperature (Fahrenheit / Celcius)
Distance (steps / miles / km)
Pain Scale ( 1- 10)
Time (hour)
Survey Tasks
Type / Format:
Select One
Multiple Choice
Other Tasks
Essay
Date
Education (HTML / Weblink)
